We’re hiring! Projects Officer at Scroll

Scroll Projects Officer: job description

Please note: this position is now filled.

We’re Scroll: a content consultancy with a core team of 7 employees and a network of 250 content consultants (‘Scrollies’, as we call them). And we are looking for a new Projects Officer.

As a member of our Projects Team, you would have responsibility for looking after Scrollies, liaising with a vast range of clients, and working closely with the rest of the team. You’d be able to work remotely and part-time.

The deadline for applications is midnight on 14th October: we look forward to hearing from you.

About the role and about Scroll

You will need strong communication skills, as you will be working constantly with clients and Scrollies. Excellent written skills are essential in order to communicate effectively and appropriately over email and the various remote channels that Scroll uses. You will be required to take the lead, make quick decisions and be confident in your ability to ‘think on your feet’.

You will be working very closely with Hetty, the Director of Scroll, as well as the rest of the Projects Team. There is a lot of admin as well as liaison work, so you must be proficient in this and happy to take a proactive role in managing the team’s admin.

Scroll is a small company and we work together very closely. You will need to be flexible and willing to ‘muck in’ and share tasks as they arise – for example, to provide cover when people are ill or on holiday and to get involved in many aspects of running the business. It’s an opportunity to develop a range of activities and skills and learn quickly.

We all support each other and are in constant communication via tools like Trello and Slack – so even though we don’t have a central office and work physically together, you’ll feel part of a team.

Scroll prides itself on being friendly and open and is a company that places people first – something that we try to apply across every aspect of our business.

Location and hours

You will be working remotely, so you can be based anywhere. In non-Covid times, we meet 3 0r 4 times a year in central London (team meetings, Scroll socials and meetings with our clients).

As a fully remote worker, it is your responsibility to provide the tools required to work, ie. PC, access to fast broadband and phone line, etc.

Your role is to be fulfilled across 5 days of the week, Monday to Friday and within the hours of 9am – 6pm. We anticipate needing 3 to 4 days per week, quite possibly full time if we win a big project we’ve tendered for recently.

At least one member of the Projects Team is required to be working within the above hours, every day of the week; therefore please mention any constraints you may have in relation to your working pattern when sending us your application.

We may well need more support during school holidays, so there may be the option to work additional days during those periods and other busy times.


This is an employed position, with a salary of £32,000 pro rata. There will be a probation period of 6 months.

Key responsibilities

  • Updating all progress on projects and the Scrollies working on them on the relevant spreadsheets
  • Being the main point of liaison for any clients and Scrollies that are assigned to you.
  • Looking after the process for new roles from start to finish, eg sourcing suitable Scrollies, liaising with clients, arranging interviews, notifying successful Scrollies, including:
    • formatting CVs
    • writing contracts 
    • undertaking the necessary security clearance checks and vetting requirements
    • ensuring Scrollies and clients are contacted at specific points in the project, to ensure that Scroll is up to date and prepared and that all parties are happy with progress.
  • Keeping regular contact with past Scrollies as well as current ones, eg by ensuring that mailing lists and various data-containing spreadsheets are up to date
  • Checking the shared inboxes at least every hour on your assigned time 
  • Fielding queries from clients and Scrollies to the right person in the Scroll team
  • Listening to voicemail and dealing  / forwarding to specific member of the team
  • Documenting any changes and new procedures for future use
  • Writing references for Scrollies
  • Welcoming new starters and completing Scroll’s induction process for them, including reference checks, security vetting, timesheet and pay information

Essential skills

  • Proficiency in IT, including Excel, Word, Google docs
  • Experience with using collaboration tools eg Slack, Trello, Google Drive, Zoom
  • Organisational skills and ability to manage deadlines
  • Experience of client liaison
  • Communication and interpersonal skills, with a good level of English, so as to write accurate and respectful emails to clients and Scrollies in a clear and succinct style
  • A methodical approach and problem-solving skills, with the ability to anticipate and provide a suggested solution rather than just asking questions – thereby saving clients’ and our time.
  • Self-motivation
  • Team-working ability
  • Skill in following and designing admin processes – and an appetite for seeing things through

Bonus skills

  • Experience of Powerpoint
  • Experience of using a CMS/ building a basic website eg. using WordPress

How to apply

Please submit a CV and a summary of up to 250 words to, outlining why you’re suitable for this role. Please also let us know where you’re based and what internet and remote or home office setup you’ve got.

We will be assessing suitable candidates by written tests and online interviews.

About Scroll

Scroll is a small company with a core team of 7 employees and a network of 250 associates, who work on our clients’ projects. We tender for work for our central-government clients, who form 80% of our accounts. The rest is charities and universities, and occasionally private-sector clients (finance, healthcare).

We are content specialists working on digital projects. We don’t do print work, and we don’t design the look and feel of how content is laid out, as we focus on content itself and the strategy behind it (eg how best to work out how content should fit into a website so it meets users’ needs and helps them to find important information easily, be it using their laptop, tablet or phone).

We’ve been in business since 2004 and are established enough and lucky enough to be able to be picky about what projects we take on, so we don’t have to compromise our preferences for responsible, socially valuable work.

A lot of our work involves translating government policy into content that’s accessible to users so they can find the information they need to know easily – be that rules they have to follow to comply with the law (farmers, school leaders) or perform the transactions they need to do quickly (eg start a power of attorney, apply for a driving licence, check how to export goods).

We operate on relatively slim margins through not having offices and high overheads, in order to offer good value for money to our clients (and the taxpayer) and also to be able to pay Scrollies – as we call our content specialists – good rates, thereby attracting and retaining the best people.

© Scroll Ltd.