Along with civil servants from GDS and various departments, Scroll associates undertook the work of transitioning content to GOV.UK, reshaping it based on user needs and the GOV.UK style guide. They worked both at GDS centrally and embedded with government departments.
This whole approach was new to government. Scroll content designers had to provide the digital expertise and stakeholder management skills necessary to engage with, persuade, reassure and enthuse civil servants, policy makers, communications and digital teams at all levels.
This process required diplomacy, editorial confidence and high levels of judgment, which are all traits that Scroll seeks and actively cultivates in its associates.
Scroll associates worked on the information that can affect every one of us – such as claiming maternity leave, applying for Lasting Power of Attorney, doing your tax returns, or registering to vote.