

A Scroll team worked in partnership with Barnardo’s to transform the charity’s website.
Research showed that Barnardo’s website was not working. With over 12,000 pages of complex, repetitive content, it was expensive and almost impossible to maintain. Users could not find information or complete tasks.
See it in action
The legacy content about volunteering had circular user journeys across 12 pages of overlapping, jargon-heavy content. After Scroll’s work, the volunteering section is 4 pages of clear content set out in a simple intuitive information flow.
“The Scroll team have been an invaluable asset in Barnardo’s digital transformation. They’ve been exemplary in all they’ve done: thoughtful, patient, hardworking and understanding whether working in agile teams or with subject matter experts. Their knowledge of content design and their willingness to go the extra mile to meet our needs – and above all our users’ needs – have helped us create a website, intranet, and digital content for our children’s services that we are justifiably proud of.”
Jason Caplin
Director of Design, Data, Digital and Technology
Scroll’s brief was to act on Barnardo’s earlier discovery work – moving the project on from discovery to live. This meant:
Scroll supplied 3 content designers, who worked closely with Barnardo’s brand, tone and subject matter experts, UX and user research colleagues.
The Scroll content team:
We replaced the old website section by section to ensure seamless user journeys. As the new sections went live we worked closely with the in-house content teams, training them in the new content management system and running workshops on user needs, content design principles and plain English.
You can read more about this project on the FutureBarnados website.
Barnardo’s is the oldest and largest children’s charity in the UK, with over 8,000 staff and 20,000 volunteers working to build stronger families, safer childhoods and positive futures for young people.