About the project
A Scroll team worked in partnership with Barnado’s to transform the charity’s website.
The challenge
Research showed that Barnado’s website was not working. With over 12,000 pages of complex, repetitive content, it was expensive and almost impossible to maintain. Users could not find information or complete tasks.
Results
- Page count dropped from 12,000 to 200
- A streamlined website – content is easy to find, understand and act on
- Efficient and easy to maintain
See it in action
The legacy content about volunteering had circular user journeys across 12 pages of overlapping, jargon-heavy content. After Scroll’s work, the volunteering section is 4 pages of clear content set out in a simple intuitive information flow.
What they say
“The Scroll team have been an invaluable asset in Barnardo’s digital transformation. They’ve been exemplary in all they’ve done: thoughtful, patient, hardworking and understanding whether working in agile teams or with subject matter experts. Their knowledge of content design and their willingness to go the extra mile to meet our needs – and above all our users’ needs – have helped us create a website, intranet, and digital content for our children’s services that we are justifiably proud of.”
Jason Caplin
Director of Design, Data, Digital and Technology
The solution
Scroll’s brief was to act on Barnado’s earlier discovery work – moving the project on from discovery to live. This meant:
- applying the recommendations from the discovery work
- creating user-focused content for a new website
- training in-house content teams, so the project was sustainable after we left
Scroll supplied 3 content designers, who worked closely with Barnardo’s brand, tone and subject matter experts, UX and user research colleagues.
The Scroll content team:
- redesigned the information architecture and menu structure
- simplified the user journeys
- reduced the number of pages on the site by retiring redundant content
- reduced the word count on each page by rewriting the information in plain English
We replaced the old website section by section to ensure seamless user journeys. As the new sections went live we worked closely with the in-house content teams, training them in the new content management system and running workshops on user needs, content design principles and plain English.
You can read more about this project on the FutureBarnados website.
About Barnado’s
Barnardo’s is the oldest and largest children’s charity in the UK, with over 8,000 staff and 20,000 volunteers working to build stronger families, safer childhoods and positive futures for young people.